Delete your account

You delete your X-Cruise account in the app. It can't be undone.

1. Open the X-Cruise app and sign in.
2. Go to the Konto (Account) tab and tap Radera konto (Delete account).
3. Read what is deleted, then tap Radera kontot (Delete the account).

Deleting needs an internet connection. The account is deleted right away, and you're signed out on every device. If you signed in with Apple, we also revoke the app's access to your Apple ID.

Can't open the app?

Email support@xcruise.se from the email address on the account, or give the phone number if you sign in with a phone number. We may need to confirm that the account is yours. We delete it within one month and reply when it's done.

What is deleted

• Your account: name, email address, phone number, sign-ins and the link to Apple or Google.
• Your tickets. Tickets for coming cruises stop working right away.
• Your chat messages, groups, friends, blocks and reports, and moderation decisions about you.
• Your notifications, notification settings and your phone's push token.

What is kept

• Your payments: what was bought, the amount, VAT, the time and Stripe's payment ID. Swedish bookkeeping law requires us to keep them for 7 years. When the account is deleted, they are detached from it.
• Stripe, which takes the card payments, keeps its own records of the payment under its privacy policy.

Deleted data stays in encrypted backups until the backups are replaced. Read more in our privacy policy.